Customer and Verification Status Models

Overview

The system operates with two related status models: Customer and Verification Application.

The Customer status model represents the full lifecycle of a customer — from the moment a verification application is created to the eventual closure of the account.
The Verification Application status model covers the onboarding phase or EDR (Event-driven review) processes, defining states and transitions related to verification activities.

Together, these models describe the end-to-end process of customer onboarding, verification, and account management.

Customer Status Model

flowchart TD
    Created([Created]):::blue
    PreActive([PreActive]):::lightgreen
    Active([Active]):::green
    Blocked([Blocked]):::red
    Closed([Closed]):::black

    Created --> Active
    Created --> PreActive
    Created --> Closed
    PreActive --> Active
    Active --> Blocked
    Active --> Closed
    Blocked --> Active
    Blocked --> Closed

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    classDef lightgreen fill:#5ce65c,stroke:#3db33d,color:#000
    classDef green fill:#5cd65c,stroke:#3db33d,color:#000
    classDef red   fill:#ff9999,stroke:#e06060,color:#000
    classDef black fill:#1a1a1a,stroke:#000,color:#fff

Customer Statuses — Reference Table

#	Status	Description
1	Created	Customer is created and currently in the onboarding process.
2	PreActive	Customer was approved, but full activation requires a missing TaxId.
3	Active	Customer was approved and is able to use services.
4	Blocked	Account is temporarily paused; all transactions including Altery card are on hold by Altery or CaaS/BaaS client.
5	Closed	Account was closed. Customer has no access. Reasons: blacklisted, declined, or terminated by Altery, or voluntarily closed.

Verification Application Status Model

flowchart TD
    Unverified([Unverified]):::blue
    UDR([User Data Required]):::yellow
    IV([In Verification]):::yellow
    Verified([Verified]):::green
    Rejected([Rejected]):::red
    Cancelled([Cancelled]):::black

    Unverified --> UDR
    Unverified --> IV
    Unverified --> Cancelled
    UDR --> IV
    UDR --> Cancelled
    IV --> UDR
    IV --> Verified
    IV --> Rejected
    IV --> Cancelled

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    classDef yellow fill:#f5e663,stroke:#d4c030,color:#000
    classDef green  fill:#5cd65c,stroke:#3db33d,color:#000
    classDef red    fill:#ff9999,stroke:#e06060,color:#000
    classDef black  fill:#1a1a1a,stroke:#000,color:#fff

Verification Statuses — Reference Table

#	Status	Description
1	Unverified	User is registered. Checks have not been started yet.
2	User Data Required	Altery requested data from the user. Partners can retrieve SumSub verification links/tokens from the `realTimeUserInput` block in the API. May be skipped if data was provided by the CaaS/BaaS client directly.
3	In Verification	Verification application is being processed through ID/PoA checks, duplicate/blacklist checks, screening, risk calculation, and EDD review. Altery may request additional documents at any stage.
4	Verified	Altery approved the customer.
5	Rejected	Alerty did not verify the customer.
6	Cancelled	Application was closed before all checks were completed.