Error Codes

System errors

Error codeDescription
409Transfer status = 409 means that when carrying out a financial transaction, two identical queries were attempted to be sent within 5 seconds. In this case, one of the transfers will return the status = 409 and an empty response body. This status is needed to avoid duplication of the transfer
-404Error 404: Not found
-403Access denied
-401User not authorized
-4If the method is no longer supported, the following error is returned: This API method is no longer supported. Please contact [email protected] for detail If the method temporarily does not work, the following error message will be returned: TemporaryUnavailable
-3Empty request
-2Invalid request
-1System error. Please try again later

Currency exchange


Error codeDescription
13003AlteryId not found
13004Balance is not sufficient
13005Currency exchange limit has been exceeded
13006User not found
13007Account has not been registered yet
13008AlterId section not found
13009Currency quote is outdated. Please try again later
13010Invalid currency exchange hash quote
13011Currency quote not found
13012Invalid currency quote. Please try again later
13013Currency or currency pair is not supported
13014The exchange rate is not available

Transfer to another AlterId


Error codeDescription
19000Unable to process the payment. Please check the transfer parameters
19001Sender's and recipient's AlterIds cannot match
19002Internal payment prevalidate error
19006User not found
19008Your account is not verified. Please verify your account
19009Operation restricted
19010Access denied
19014AlterId not found
19015Unable to process the payment. Recipient 0 is not allowed to receive payments from other clients due to account status
19016Unable to process the payment. Recipient is not allowed to receive payments from other clients due to verification status
19018AlterId not found
19019AlterId section not found
19021Tariff for sender is not indicated
19022AlterId section not found
19023Payment amount exceeds account balance
19025Commission for Incoming internal payment is greater than transfer amount. Please indicate greater amount
19026Unable to process the payment. Recipient is not allowed to receive payments from other clients
19027Unable to process the payment. Recipient is restricted to receive payments from other clients
19028File you are uploading does not exist
19029Unsupported file format. Please upload the CSV file
19030Attachment size exceeds the allowable limit of 10 Mb
19031Invalid file extension. Acceptable files extensions: JPG, JPEG, PNG, PDF
19032Incorrect string format
19033Incorrect AlterId
19034Incorrect transfer currency
19035Incorrect transfer amount
19036Incorrect transfer details
19037Uploaded file is empty
19038You can make an internal transfer to verified user only. Please verify your account to get access to the operation