The codes on this page apply to the Payments API. Errors returned by the Cards API use a separate vocabulary — see Cards API Error Codes.
| Error code | Description |
|---|
| 409 | Transfer status = 409 means that when carrying out a financial transaction, two identical queries were attempted to be sent within 5 seconds. In this case, one of the transfers will return the status = 409 and an empty response body. This status is needed to avoid duplication of the transfer |
| -404 | Error 404: Not found |
| -403 | Access denied |
| -401 | User not authorized |
| -4 | If the method is no longer supported, the following error is returned: This API method is no longer supported. Please contact [email protected] for detail If the method temporarily does not work, the following error message will be returned: TemporaryUnavailable |
| -3 | Empty request |
| -2 | Invalid request |
| -1 | System error. Please try again later |
| Error code | Description |
|---|
| 13003 | AlteryId not found |
| 13004 | Balance is not sufficient |
| 13005 | Currency exchange limit has been exceeded |
| 13006 | User not found |
| 13007 | Account has not been registered yet |
| 13008 | AlterId section not found |
| 13009 | Currency quote is outdated. Please try again later |
| 13010 | Invalid currency exchange hash quote |
| 13011 | Currency quote not found |
| 13012 | Invalid currency quote. Please try again later |
| 13013 | Currency or currency pair is not supported |
| 13014 | The exchange rate is not available |
| Error code | Description |
|---|
| 19000 | Unable to process the payment. Please check the transfer parameters |
| 19001 | Sender's and recipient's AlterIds cannot match |
| 19002 | Internal payment prevalidate error |
| 19006 | User not found |
| 19008 | Your account is not verified. Please verify your account |
| 19009 | Operation restricted |
| 19010 | Access denied |
| 19014 | AlterId not found |
| 19015 | Unable to process the payment. Recipient 0 is not allowed to receive payments from other clients due to account status |
| 19016 | Unable to process the payment. Recipient is not allowed to receive payments from other clients due to verification status |
| 19018 | AlterId not found |
| 19019 | AlterId section not found |
| 19021 | Tariff for sender is not indicated |
| 19022 | AlterId section not found |
| 19023 | Payment amount exceeds account balance |
| 19025 | Commission for Incoming internal payment is greater than transfer amount. Please indicate greater amount |
| 19026 | Unable to process the payment. Recipient is not allowed to receive payments from other clients |
| 19027 | Unable to process the payment. Recipient is restricted to receive payments from other clients |
| 19028 | File you are uploading does not exist |
| 19029 | Unsupported file format. Please upload the CSV file |
| 19030 | Attachment size exceeds the allowable limit of 10 Mb |
| 19031 | Invalid file extension. Acceptable files extensions: JPG, JPEG, PNG, PDF |
| 19032 | Incorrect string format |
| 19033 | Incorrect AlterId |
| 19034 | Incorrect transfer currency |
| 19035 | Incorrect transfer amount |
| 19036 | Incorrect transfer details |
| 19037 | Uploaded file is empty |
| 19038 | You can make an internal transfer to verified user only. Please verify your account to get access to the operation |
