Onboarding and Account Events

Overview

Customer lifecycle webhooks provide real-time updates on a customer's journey through the Altery system, from initial onboarding to full verification and account creation.

For a comprehensive guide on customer transitions and verification states, please refer to the Customer and Verification Status Models.

Available Webhooks

WebhookDescription
CustomerStatusChangedTriggered when a customer's overall status or verification status changes.
CustomerIdDocumentAddedTriggered when an identity or support document is successfully uploaded and processed.
CustomerVerificationProcessedTriggered when the final KYC verification process is completed with a pass or fail outcome.
CustomerPersonalBankAccountCreatedTriggered when a personal bank account is successfully provisioned for the verified customer.